Privacy Policy

Last updated: July 22, 2026

Thames River Chemical Corp. (“TRC,” “we,” “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit www.trc-corp.com, contact us, subscribe to our communications, apply for employment or otherwise interact with TRC.

This website is intended primarily for businesses and individuals seeking information about TRC’s chemical distribution, custom sourcing, custom blending and related services. Products are not purchased and payments are not processed through this website.

1. Personal Information We Collect

“Personal information” means information about an identifiable individual. Depending on how you interact with TRC, we may collect:

• Your name, job title and company name.
• Your business or personal email address.
• Your telephone number.
• Your mailing or business address.
• Information included in an inquiry, quote request, contact form or other communication.
• Information concerning products, ingredients, sourcing requirements, blending requirements or services in which you are interested.
• Newsletter and marketing communication preferences.
• Information provided when submitting a review or testimonial.
• Employment-related information, such as your résumé, employment history, qualifications and other information submitted when applying for a position.
• Technical information such as your Internet Protocol address, browser type, device type, operating system, referring website and pages viewed.
• Other information you voluntarily provide to us.

We do not collect payment card information or process online purchases through this website.

2. How We Collect Information

We may collect personal information when you:

• Complete a contact, inquiry, consultation or quote-request form.
• Contact us by telephone, email or through the website.
• Request information about a product or service.
• Subscribe to a newsletter or other electronic communication.
• Apply for employment with TRC.
• Submit a review, testimonial or other feedback.
• Visit or interact with our website.
• Communicate with our employees or representatives in the course of a business relationship.

Some technical information may be collected automatically through cookies, analytics technologies, server logs and similar tools.

3. How We Use Personal Information

We may use personal information to:

• Respond to inquiries, questions and requests.
• Provide information about our products and services.
• Assess product, ingredient, chemical sourcing or custom-blending requirements.
• Prepare quotations or discuss potential business relationships.
• Establish and manage customer, supplier and other business relationships.
• Provide customer service and technical support.
• Process employment applications and communicate with job applicants.
• Send newsletters, product information and other commercial communications where permitted by law.
• Administer subscriptions and communication preferences.
• Improve our website, services, communications and customer experience.
• Understand website traffic, usage patterns and the effectiveness of our communications.
• Maintain the security and integrity of our website, systems and business operations.
• Detect, investigate and prevent fraud, misuse, security incidents or unlawful activity.
• Comply with legal, regulatory, insurance and contractual obligations.
• Establish, exercise or defend legal rights.

We will generally use personal information only for the purposes identified when it was collected, for purposes reasonably related to those purposes, or as otherwise permitted or required by law.

4. Consent

We collect, use and disclose personal information with your knowledge and consent where required.

Consent may be express or implied, depending on the circumstances, the sensitivity of the information and your reasonable expectations. For example, when you submit a contact form, you consent to our use of the information to respond to your inquiry.

You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain information or services.

5. Electronic Communications

TRC may send commercial electronic messages concerning its products, services, company news or other business information where we have your consent or are otherwise permitted to do so by applicable law.

Our commercial electronic messages will include information identifying TRC and a method for unsubscribing. You may unsubscribe at any time by using the unsubscribe link contained in the message or by contacting us.

Transactional, service-related or legally required communications may continue where appropriate.

6. Cookies and Analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use the website and improve website performance.

Cookies are small data files stored on your computer or device. Depending on the technologies used on the website, cookies may help us:

• Maintain website functionality and security.
• Remember visitor preferences.
• Measure website traffic and page usage.
• Understand how visitors find and navigate the website.
• Evaluate and improve website content and performance.
• Measure the effectiveness of marketing campaigns.

We may use third-party analytics services, such as [confirm whether Google Analytics is currently used], that collect information about website usage. These providers may process information on servers located outside Canada.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Disclosure of Personal Information

TRC does not sell or rent personal information.

We may disclose personal information to:

• Employees and representatives who require the information to perform their duties.
• Website hosting, information technology, cybersecurity, analytics, email, customer relationship management and other service providers.
• Professional advisers, including lawyers, accountants, auditors and insurers.
• Regulatory authorities, law-enforcement agencies or other parties where disclosure is required or permitted by law.
• A purchaser, investor, successor or adviser in connection with a proposed or completed merger, acquisition, financing, restructuring, sale of assets or other business transaction.
• Other parties with your consent or at your direction.

Service providers are authorized to use personal information only as necessary to provide services to TRC or as otherwise permitted by law.

8. Information Processed Outside Canada

TRC and some of its service providers may store or process personal information outside your province or outside Canada, including in the United States.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governmental bodies or law-enforcement authorities in accordance with those laws.

TRC uses reasonable measures to require service providers to protect personal information in their possession.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet legal, regulatory, accounting, insurance and legitimate business requirements.

Retention periods may vary depending on the nature of the information and the purpose for which it is held. When personal information is no longer required, we will securely delete, destroy or anonymize it, subject to applicable legal requirements and technical limitations.

10. Security Safeguards

TRC uses reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the personal information in our possession.

These safeguards may include:

• Access controls and password protection.
• Secure website connections.
• Network and system security measures.
• Malware monitoring and security updates.
• Restrictions on employee and service-provider access.
• Confidentiality obligations.
• Secure disposal practices.
• Backup and incident-response procedures.

No website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should avoid submitting confidential, proprietary or highly sensitive information through an ordinary website form unless specifically requested by TRC.

11. Accuracy, Access and Correction

We take reasonable steps to keep personal information accurate, complete and up to date for the purposes for which it is used.

Subject to applicable law, you may request:

• Information about whether TRC holds personal information about you.
• Access to personal information held by TRC.
• Correction of inaccurate or incomplete personal information.
• Information about how your personal information has been used or disclosed.
• Withdrawal of consent for certain uses.
• Removal from marketing communications.

We may need to verify your identity before responding. In limited circumstances, applicable law may permit or require us to deny access to certain information. Where appropriate, we will explain the reason for the denial.

12. Employment Applications

Information submitted through the careers section of our website or otherwise provided in connection with employment may be used to:

• Evaluate your qualifications and suitability for employment.
• Contact you regarding current or future opportunities.
• Verify information and references where permitted.
• Comply with employment, legal and regulatory requirements.

Employment application information may be shared with employees, recruiters or service providers involved in the recruitment process.

Unless a longer period is required or permitted by law, applicant information will be retained only for as long as reasonably necessary for recruitment and related business purposes.

13. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, product resources or other external services.

TRC does not control and is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policy of each external website you visit.

14. Children’s Privacy

TRC’s website and services are intended for businesses and adults. We do not knowingly collect personal information from children through this website.

Anyone who believes that a child has provided personal information to TRC should contact us so that we can review and, where appropriate, delete the information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services or legal obligations.

The updated policy will be posted on this page and identified by a revised “Last updated” date. Material changes may also be communicated through other appropriate means.

16. Privacy Questions, Requests and Complaints

TRC is responsible for personal information under its control. Questions, requests or complaints concerning this Privacy Policy or TRC’s handling of personal information may be directed to:

Privacy Officer
Thames River Chemical Corp.
5230 Harvester Road
Burlington, Ontario
L7L 4X4
Canada

Telephone: 905-681-5353

We will review and respond to privacy questions and complaints in accordance with applicable law.